The hotel features Wi-Fi in all rooms and public areas, meeting and conference facilities, vending machine, parking spaces, as well as 24 hour security with CCTV. The hotel also provides 4 well- equipped meeting rooms with the largest one, Orange Meeting Room can accommodate up to 100 guests in theatre style and ideal for smaller seminars or meetings in Batam.

For dining, there is Citruz™ Kitchen & Bar which can seat 82 guests in a casual dining setting. Serving a delightful international and Indonesian buffet breakfast, Citruz™ Kitchen & Bar is open every day for breakfast from 6 am to 10 am.